Our Guarantee & Warranty - Winslow Windows & Doors

The Winslow Windows & Doors Guarantee

We put our name on every window we set and every door we hang, and that name happens to belong to a guy who lives here and answers his own phone. For a Miami Springs homeowner, that means the person who promised you a job done right is the same person who’ll show up if something’s not. We’ve been at this since 2011, and Ed Winslow still walks every finished job before we call it complete. That’s not a policy. That’s the guarantee: if it’s not done right, we make it right, period.

Call (239) 310-4121

What’s Covered

• The workmanship. Every installation is backed by Ed Winslow himself, not a call center three states away. If our crew’s work fails, we return and fix it.
• The materials we recommend. We only install products from eight authorized brands: PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru. If we put it in, we stand behind it.
• The placement, the seal, the square. A window that closes hard or a door that sticks isn’t “close enough.” We come back until it’s right.
• Your property. We cover floors and furniture before we start, and we haul away old frames, glass, and hardware when we leave. Your home looks like we were never there, except for the new windows.
• The price you were quoted. No change orders halfway through, no “we found something” markup. The number on your estimate is the number on your invoice.
• The clock. We show up when we say we’ll show up. If we’re running behind, you get a phone call, not silence.

Our Satisfaction Promise

If you’re not satisfied, you don’t file a claim with a corporate office and wait for a case number. You call (239) 310-4121, a live person picks up, day or night, and we talk about what’s bothering you. Ed visits the job himself. If we made a mistake, we fix it on our dime. If the product has a defect from the manufacturer, we handle the warranty process so you’re not filling out forms and waiting on hold with a factory in another state. We’ve had homeowners call us two years after an install with a door that started dragging. We went back. No invoice. That’s the Done Right Promise in action: if it’s not done right, Winslow makes it right. A lasting standard of accountability. We intend to be around long enough to honor it.

Licensed & Insured Backing

Any company can print “quality guaranteed” on a truck. The state of Florida asks more than that, and so do we. Winslow Windows & Doors is state-licensed, and that license number is printed on every estimate, every invoice, and our published address in Miami Springs. You can check it. You should check any contractor before they touch your wall openings. Insurance is a requirement, not a bonus. Every technician who arrives at your door is background-checked and in uniform, and our insurance covers the work while it’s happening and after it’s done. That’s the real guarantee behind the paperwork: accountability you can verify, not just a promise you have to trust. Ed’s name is on the door, and on every job we do.

What About Manufacturer Warranties?

Here’s where we’re straight with you, because honesty is part of the guarantee. The specific warranty terms on any window, door, or roof product come from the manufacturer, and they vary by brand and product line. What doesn’t vary is how we handle them. If a PGT impact window has a seal issue, or a Therma-Tru door warps, we don’t wave you off and tell you to call the brand yourself. We’re the authorized installer, which means we can process the claim, coordinate the replacement, and reinstall it. You deal with us. We deal with the factory. That’s part of what you’re buying when you buy from an authorized installer instead of a guy with a truck and a catalog.

What “Done Right” Means in Miami Springs

Miami Springs has its own rhythm. The houses are a mix of 1950s bungalows and newer builds, the afternoon storms roll over the canal, and the wind gets serious in August. A window that’s not sealed properly here doesn’t just fog up. It leaks. It mildews. It becomes a problem you notice at the worst possible time. So when we say done right, we mean sealed against a Miami Springs thunderstorm, squared so it locks without a fight, and flashed so water never finds a way in. Impact-rated, energy-certified, done right the first time, or we come back. That’s the whole point of a local company that’s been here since 2011. We’re not leaving. We can’t afford to do sloppy work, because we’re going to see you at the Publix on Westward Drive next week.

Frequently Asked Questions

Upfront Pricing. No Surprises on the Invoice.